Privacy policy
This policy explains what personal information I collect through joncookson.com and my coaching work, why I collect it, and how I keep it safe.
Who I am. I'm Jon Cookson, a behaviour change coach working in private practice in the UK. I'm the data controller for your information. You can contact me at [email address] or [postal address]. ICO registration number: [number].
What I collect
| When | What I collect | Why |
|---|---|---|
| You send an enquiry | Name, email, phone (optional), and what you'd like help with | To reply and arrange a discovery call |
| We have a discovery call | Brief notes about what you're looking for | To decide together whether coaching is a good fit |
| You become a client | Contact details, session notes, goals and progress, payment records | To provide coaching and run my practice |
| You use the Regulation Gap Check | Nothing | Your answers stay on your device and are never sent to me |
| You visit the website | Basic technical data, only if you accept cookies | See the cookie policy |
What you share about your thoughts, feelings or wellbeing may count as health information, which the law treats as special category data. I only hold this with your explicit consent, and only what's needed to support you.
Lawful basis
- Enquiries and discovery calls: your consent, and steps you've asked me to take before agreeing to work together.
- Coaching and session notes: our agreement to work together, plus your explicit consent for any health-related information.
- Payment and tax records: legal obligation.
Who sees your information
Only me. I use trusted services to run my practice, such as email, website hosting, video calls and payments: [list providers]. They process data only on my instructions. I never sell your information or use it for marketing without your permission.
Confidentiality and its limits
What you tell me stays confidential. The exception is if I believe you or someone else is at serious risk of harm, or if the law requires me to share information. Wherever possible, I'll talk to you first.
How long I keep it
- Enquiries that don't lead to coaching: up to 12 months.
- Client records and session notes: up to [6] years after our last session, then securely deleted.
- Financial records: as long as tax law requires, currently 6 years.
Young people
If you're under 16, I'll need consent from a parent or guardian before we begin. [Confirm the minimum age you work with.]
Your rights
You can ask to see the information I hold about you, correct it, delete it, limit how I use it, or receive a copy to take elsewhere. Where I rely on your consent, you can withdraw it at any time. To make a request, email [email address]. I'll respond within one month.
Complaints
If you're unhappy with how I've handled your information, please tell me first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Last updated: [date of launch].